Overview

We understand that situations may arise where you may need to cancel or request a refund for the school software services you have subscribed to. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed.

How to Cancel

To cancel your subscription, follow these steps:

• Log in to your account on the school software portal.
• Go to the "Account Settings" or "Subscription Management" section.
• Select the "Cancel Subscription" option and follow the prompts.
• Alternatively, you may contact our customer support team at info@ngtiq.in or call +91 8207073099 for assistance with cancellation.

Refund Process

After submitting your cancellation request, the refund, if eligible, will be processed within 7–10 business days.

• Refunds will be issued to the original payment method.
• If you paid via a purchase order or invoice, refunds will be processed according to the terms in your contract or purchase agreement.

Exceptions

Refunds will not be issued in the following cases:

• Non-usage: If the software has been used during the billing period, and the user has not experienced a technical issue that prevented usage.
• Violation of Terms of Service: Refunds will not be issued to customers who violate the software’s terms of service or engage in fraudulent activity.
• Custom-built or Licensed Solutions: Once custom-built features or licenses are delivered, no refunds will be provided.

Support for Cancellations or Refunds

If you have any questions regarding your cancellation or refund request, please reach out to our customer support team:

• Email: info@ngtiq.in
• Phone: +91 8207073099
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM

Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.